DELIVERY
·
Product's availability with the Seller
·
The destination to which you want the order shipped to
and the Seller's location
Why does the delivery date not correspond to the delivery timeline of
X-Y business days?
It is possible that the our courier partners observe a holiday between the
day you placed your order and the date of delivery, which is based on the
timelines shown on the product page. In this case, we add a day to the estimated
date. Some courier partners do not work on Sundays and this is factored in to
the delivery dates.
What do the different tags like "In Stock", "Available" mean?
'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time
based on your location pincode (usually 2-3 business days, 4-5 business days or
4-6 business days in areas where standard courier service is available). For
other areas, orders will be sent by Registered Post through the Indian Postal
Service which may take 1-2 weeks depending on the location.
'Available'
For items listed as "In Stock", Sellers will mention the delivery time
based on your location pincode (usually 2-3 business days, 4-5 business days or
4-6 business days in areas where standard courier service is available). For
other areas, orders will be sent by Registered Post through the Indian Postal
Service which may take 1-2 weeks depending on the location.
'Preorder' or 'Forthcoming'
For items listed as "In Stock", Sellers will mention the delivery time
based on your location pincode (usually 2-3 business days, 4-5 business days or
4-6 business days in areas where standard courier service is available). For
other areas, orders will be sent by Registered Post through the Indian Postal
Service which may take 1-2 weeks depending on the location.
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature
to know once it is available for purchase.
Why does the estimated delivery time vary for each seller?
Delivery times are influenced by product availability, geographic
location of the Seller, your shipping destination and the courier partner's
time-to-deliver to your location.
Please enter your default pin code on the product page (you don't have to
enter it every single time) to know more accurate delivery times on the product
page itself.
Seller does not/cannot ship to my area. Why?
Enter your pincode on the product page (you don't have to enter it every
single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode
in your last used shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on:
·
Whether the Seller actually ships to your location
·
Legal restrictions, if any, in shipping particular
products to your location
·
The availability of reliable courier partners in your
location
At times Sellers prefer not to ship to certain locations. This is entirely
at their discretion.
EXCHANGE
|
Validity
|
Covers
|
Type Accepted
|
|
30 days from delivery
|
According to the condition
|
Easy Exchange
|
If you have received a damaged or defective product or if it is not as
described, you can raise an exchange request within 30 days of receiving the
product.
Successful pick-up of the product is subject to the following conditions
being met:
·
Correct and complete product (with the original
brand/article number/undetached MRP tag/product's original packaging/freebies
and accessories)
·
The product should be in unused, undamaged and original
condition without any stains, scratches, tears or holes.
Returns Policy
* Return Period after Delivery is applicable if product received is
Defective or Damaged or Not as Described.
Returns Processing
If you're facing any issues with a product purchased we shall help by
verifying and trying to resolve your product issue as part of the return
verification process. The Issue resolution steps may be shared with you as
self-help, or with assistance over call (or partner) personnel may visit your
place.We will arrange for a replacement if the issue has not been
resolved.
In case the product is not in stock or has been permanently discontinued,
the refund for the entire product or part(s) of the product will be provided by
the seller.
1. Correct Product
IMEI/name/image/brand/serial number/article number/bar code should match
and MRP tag should be undetached and clearly visible.
2. Undamaged Product
The product (including SIM trays/charging port/headphone port, back-panel
etc.) should be undamaged and without any scratches, dents, tears or holes.
3. Undamaged
Packaging
Product's original packaging/box should be undamaged.
Shipping
What are the delivery charges?
Delivery charge will be vary.
Sometimes incur relatively higher shipping costs on low value items. In
such cases, charging a nominal delivery charge helps them offset logistics
costs. The delivery charge may be waived off by some Sellers, if you shop with
them for a minimum predefined value
Cancellation
How do I
cancel an order?
You can cancel your order online before the product has been shipped. Your
entire order amount will be refunded.
In case the item you have ordered has been shipped but has not yet been
delivered to you, you may still cancel the order online. Your refund will be
processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to
you. In order to cancel an item in your order:
·
Log into your account and go to the 'My Orders'
page
·
Identify the item you want to cancel and click on the
corresponding 'View Details' link
·
In the detailed order page, you will see 'Cancel' links
against each of the items in that order
·
Click on the 'Cancel' link, indicate the reason for
cancellation, choose a mode of refund and confirm cancellation
·
Once your cancellation request is created, we will ensure
that the cancellation is processed as soon as possible
How long
will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take
us a maximum of 1-2 business days to cancel the order and initiate a refund. You
will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', we will
process your cancellation request directly with our logistics partner. Your
refund will be processed soon after we receive the cancelled items back from the
courier.
However, if you opt for having the money transferred back to the source of
transaction, it may take up to 7-10 business days for the respective banks to
process the refund. Please get in touch with the banks directly in case of any
delays post confirmation of cancellation/refund .
Why do I
see a disabled 'Cancel' link?
A disabled 'Cancel' link can mean the following things:
·
The item is being shipped together with another order of
yours
·
The item is non-refundable (eg. e-Gift Vouchers)
IN SHORT FORM
Return Time:
We have a 100% Buyer protection policy wherein you can return the product
for any reason whatsoever. You can ship it back to us within 14 days and get a
full refund
Return Process:
Just email us your complaint with order number within 7 days of receipt of
the product. You can also login to your account and raise a dispute from there.
Our team will reply to you with an approval email containing the instructions
and return shipping address to which you need to send back the product within 7
days.
Refund:
If you wish, we can offer you a redeemable voucher worth the refund amount
for future purchases. Else we can also refund the entire amount back to your
bank account without any deductions along with Rs. 100 for return shipping.
Payment Modes:
Net Banking, Debit cards/ Credit Cards (Visa, MasterCard, American
Express, Diners Club cards accepted) International Credit Cards
Payment Details:
You will receive an email with your payment details immediately after you
make a purchase. In case of any issues our customer care would be happy to help
you
Payment Security:
You transparently pay through our Payment Gateway and all the data is
transferred through high level encryption technology. We guarantee you, your
payments are 100% secured with us and your payment details are never shared with
anyone during the payment process
Shipping Time
We deliver in India within 10 days and outside of India within 21 days.
Currently our average delivery time in India is around 4 days and outside of
India is 18 days
Shipment Tracking:
You will get an email and SMS with the tracking details as soon as the
product is shipped. You can also request the seller for a faster shipping by
clicking the ‘Contact Seller’ button on the product page after you place the
order